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Frequently Asked Questions

How long does personalization take?+

Each personalized product shows its own processing time before it ships. This is the time our team needs to engrave, print, or hand-finish your item — it is separate from delivery time.

Can I preview my personalization before ordering?+

For supported products, you will see an approximate on-screen preview of your text or photo placement. It is a guide only, not an exact print proof.

Do you accept returns on personalized items?+

Please see our Returns & Exchanges page — personalization policies vary by product and are set by the store owner.

What payment methods do you accept?+

We accept payments through Razorpay (cards, UPI, netbanking, wallets) wherever it is enabled for this store.

Can I order as a guest?+

Yes — guest checkout is available, or you can create an account to save addresses and track order history.